Return Policy

Effective date: [Insert Date]

Thank you for shopping with Kallai Media. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

1. Return Eligibility

To be eligible for a return, you must meet the following conditions:

• The return request must be made within [number] days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered from their original condition.
• Items purchased on sale or with a discount.
• Custom or personalized items.
• Digital products or services once accessed or downloaded.

3. How to Return an Item

To return an item, please follow these steps:

• Contact our customer service team at contact@kallaimedia.com to initiate the return process and obtain a return authorization number.
• Pack the item securely in its original packaging, including all tags and accessories.
• Send the item to the address provided in your return authorization instructions.
• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your return.

4. Refunds for Returns

If your return is approved, a refund will be issued to your original payment method within [number] days. Shipping costs are non-refundable, and you are responsible for return shipping costs unless the return is due to our error.

5. Exchanges

If you would like to exchange an item, please contact our customer service team to initiate the exchange process. Exchanges are subject to availability, and you may need to pay for return shipping unless the exchange is due to an error on our part.

6. Shipping Costs

Shipping costs for returned items are your responsibility unless the return is due to an error on our part. Please ensure you use a trackable shipping service or purchase shipping insurance for returns over [amount].

7. Contact Us

If you have any questions or concerns about our return policy, please contact us at:

Kallai Media
Email: contact@kallaimedia.com
Address: [Insert Address]